FAQ

Shipping

How long before I can receive my order?

The process time is 24-48 hours. After your order has been shipped, delivery time within the United States is 5-7 business days.

Where can I find my tracking information?

Tracking number will be sent automatically once your order ships to the contact information provided when you place your order. You can also view your shipments directly on your account.

How much is shipping?

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.

Returns and Replacements

What Is Your Return/Exchange Policy?

You may return the item(s) to us within 30 days of your purchase for a full refund or exchange. Items must be returned in original condition and original packaging (manufacturer's box, plastic bags, etc) accompanied by receipt or proof of purchase. Return shipping costs will be the responsibility of the customer unless the return is the result of an error by YN&P. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances. Refunds will be issued to the original form of payment.

What forms of payment do you accept?

We accept all major credit cards.


What is your replacement policy?

We'll always do our best to best serve you and provide a replacement for your damaged or missing items. Please contact us at info@younaturalandpure.com


Account information

Do I have to set up an account to place an order?

Yes. It it highly recommended to create an account before placing an order which will help both the customer and "YN&P" keep track of all orders to assure the best customer service possible.

How do I create an account?

You can create an account by visiting https://www.younaturalandpure.com/account


Products and Ingredients


Where are your products manufactured?

Our products are made in the USA.

Are your products natural/vegan?

Yes. ALL of our products are vegan.We choose naturally derived plant ingredients over synthetics in all formulations.

Do you test products on animals?

We do not test products on animals. All of our products are cruelty free.

How do you color and fragrance your products?

Our products are the color of the essential plant extracts that are used in the formula. All formulas are fragranced with those same essential oils and plant extracts. We do not use any synthetic colors or fragrances.

Are the products safe to use for all skin types?

All products are formulated to be safe for all skin types.

Please consult with your doctor about the list of ingredients found on the website if you have any concerns.


What is the best way to store your products?

We recommend storing your YN&P products in a cool dry place, away from direct sunlight and excessive heat. It is important that all products be firmly sealed after each use. We recommend that you store the products this way to protect the nature of the formulations.


Why do you use seed and nut oils in your products?

Plant oils, derived from seeds, nuts, and fruits, gently care for and nourish your skin. Unlike petroleum-based mineral oils, plant oils are believed to help support and make your skin feel balanced. 



Body Oils

When is the best time to use your oils and whip?

The best time to use our oils is when the skin is still moist - ideally, after a bath or shower. When the skin is damp, it is able to draw in more of the skin-softening benefits and nourishment encapsulated within. Oils/whips may be used as regular, everyday body moisturizers or for a massage.

Will your body oil or whip clog my pores?

We use only the finest oils that are easily absorbed by the skin, such as sesame seed, olive fruit, jojoba, and sweet almond oils. Our oils leave your skin feeling soft and rejuvenated.



PACKAGING

What type of packaging do you use?

Our packaging is designed to protect and preserve both the product formulation and the environment. We design our unique packaging for easy use and durability, using all recyclable glass packaging


Why do you use glass and aluminum tubes to package some of your products?

Glass jars and containers are used to package our premier formulations due to the fine ingredient composition of the products. Essential oils, are “living,” making them extremely volatile. Glass is one of the best packaging that's nonreactive with the formulations, eliminating oxygenation, oxidization, or degeneration.


What is the shelf life of your skincare and medicine products?

Our personal care products have an average shelf life of 1 to 1-1/2 years. Please always see our product packaging for individual product information and expiration dates.